Privacy policy

Introduction

At FT-Reward, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect and process the following data about you:

  • Personal identification information (name, address, email, phone number).

  • Payment information (credit card details, billing address).

  • User-generated content (comments, feedback, reviews).

  • Technical data (IP address, browser type, time zone).

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our services.

  • To improve our website and services.

  • To communicate with you, including responding to inquiries and sending updates.

  • To process transactions and manage your account.

  • To comply with legal obligations and protect our rights.

Data Sharing

We do not sell or rent your personal data to third parties. We may share your information with trusted partners for the following reasons:

  • To perform services on our behalf (e.g., payment processing, customer support).

  • To comply with legal duties or respond to lawful requests for information.

  • In the event of a merger or acquisition, your information may be transferred as a business asset.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, or to comply with legal obligations.

Your Rights

Under the UK GDPR, you have several rights regarding your personal information:

  • The right to access your personal data.

  • The right to rectify any inaccurate information.

  • The right to erase your data (the right to be forgotten).

  • The right to restrict processing.

  • The right to data portability.

  • The right to object to processing.

To exercise these rights, please contact us using the details provided below.

Security of Your Information

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or destruction. However, please remember that no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review our Privacy Policy periodically for any updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: fiona.thomson@ft-reward.co.uk
Address: Manse Steading, Drumoak, AB31 5HA

Thank you for trusting FT-Reward with your personal information.